TRAKMINT
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Privacy Policy

1. Introduction

Welcome to TRAKMINT ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our fund recovery services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and telephone number, and other details you voluntarily give to us when you fill out a claim form or contact us.
  • Case Details: Information related to your case, such as the nature of the scam, amount lost, platforms involved, transaction records, and any correspondence with the scammers. This information is highly sensitive and treated with the utmost confidentiality.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Assess the viability of your fund recovery case.
  • Create and manage your case file.
  • Communicate with you regarding your case and our services.
  • Liaise with financial institutions, legal authorities, and other third parties on your behalf.
  • Improve our website and services.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including legal counsel, forensic accountants, and data analysis. We will only share the minimum necessary information required for them to perform their designated functions.
  • Financial Institutions and Law Enforcement: To proceed with your case, we must share case details with banks, payment processors, cryptocurrency exchanges, and relevant law enforcement agencies.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or lease our customer lists to third parties.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through the contact form or information available on our website.